Our RMA Process:
Our RMA process is for items damaged during transit to the customer. Please contact Milwaukee Airsoft for an RMA number and approval before sending products back to avoid delay.
Almost all products we carry by other manufacturers have warranties through the manufacturer. Should an item arrive with a manufacturing defect please contact the manufacturer for any warranty needs. If customer needs any assistance with getting in contact with the manufacturer Milwaukee Airsoft is happy to help. On a case by case basis Milwaukee Airsoft may decide to handle that warranty to assist the customer. Milwaukee Airsoft warranty does not cover any products other than our own.
If your package is damaged in transport please follow up with us by:
- Document all damage with photographic or video evidence
- Check the package for any damaged, missing, or improper contents
- Call or email Milwaukee Airsoft for assistance in getting your order rectified
Milwaukee Airsoft offers a 14 day conditional return policy on products damaged in transport and/or manufacturer defect. Returns may be subject to a 15% restocking fee. This policy starts upon receipt of product. All returns are subject to inspection by Milwaukee Airsoft. The customer is responsible for return shipping. All issued refunds will be issued as store credit by default if a special case hasn't been made.
Any signs of product being altered, modified, disassembled in any way, or misused voids Milwaukee Airsoft's return policy and warranty. Alteration, modification, disassembly, or misuse could include modification to the orange tip, externals, internals, using low quality BBs, or removal of any part of the product.
Milwaukee Airsoft is not responsible nor can guarantee compatibility with aftermarket parts, rails or accessories from other manufacturers. We do our best to list compatibility on popular products and you can always contact us for verification before purchase.
All replica firearms sold by Milwaukee Airsoft must use high quality ammo, batteries, and propellants. Virtually any of these products sold by Milwaukee Airsoft meet that standard. Use of low quality or off-spec products may damage your replica and void all warranty.
Some replicas may include batteries, chargers, and/or BBs. These are often inferior quality products that do not meet our quality standard. It is highly recommended you purchase quality batteries, chargers, and BBs separately. Milwaukee Airsoft carries a wide range of these quality products. Batteries, chargers, and BBs included with any gun are not covered by Milwaukee Airsoft warranty.
Milwaukee Airsoft is not liable for mishandling, misuse, or negligence of batteries sold at Milwaukee Airsoft. Follow all safety recommendations when charging, transporting, and when using your batteries, especially notable with Lithium Polymer batteries.
Cancellations & Order Changes:
Request to cancel orders may be assessed a cancellation fee of 15%. Milwaukee Airsoft reserve the right and discretion to apply this discount when issuing refunds.
No changes can be made to any orders once the order has been complete. If there is an issue please contact us for assistance.
Events held by Milwaukee Airsoft are non-refundable in cases of lack of attendance. If you are unable to attend an event you may transfer your ticket to another individual by contacting Milwaukee Airsoft. Refunds will be issued to any law enforcement or military participants that are called for service without warning. If you have any questions on our refund policy please also make sure to check our website milwaukeeairsoft.com.
Any Milwaukee Airsoft custom guns and products are non-returnable/non-refundable, and no changes or modification can be made to the builds once order is submitted.
Any and all pyrotechnic or any other pre-order items ordered for pickup at an event are non-refundable in cases of lacking attendance or failure to pick-up. If you are unable to attend an event you may transfer your items to another individual or another event by contacting Milwaukee Airsoft. Refunds will be issued to any law enforcement or military participants that are called for service without warning.